Privacy Policy

Last updated: 24.02.2026

This Privacy Policy explains how bizzo-casino5.com (“Bizzo Casino”, “we”, “us”, or “our”) collects, uses, discloses, and protects your personal data when you visit our website and use our gambling services.

Bizzo Casino acts as a data controller in respect of your personal data. As an online gambling operator, we are legally required to process certain personal data to provide gambling services, comply with anti-money laundering and counter-terrorist financing (AML/CFT) laws, responsible gambling requirements, and other applicable regulations in Australia and, where applicable, the EU General Data Protection Regulation (“GDPR”).

By registering an account on bizzo-casino5.com, using our services, or otherwise providing your personal data, you acknowledge that you have read this Privacy Policy and provide your consent to the processing of your personal data in accordance with it, to the extent such consent is required under applicable law.

If you have any questions about this Privacy Policy or your data protection rights, please contact us at: [email protected].

Information We Collect

We collect and process different categories of personal data, depending on how you interact with our website and services.

1. Personal Identification and Contact Details

• Full name
• Date of birth and age verification information
• Residential address and country of residence
• Email address
• Telephone number
• Username and account ID
• Gender (where provided)

2. Account and Transaction Information

• Account registration details and account settings
• Login history and account activity
• Deposit and withdrawal history
• Game and betting history (including stakes, wins, losses, bonuses)
• Preferred payment methods (e.g., card type, e-wallet type)
• Financial transaction identifiers (e.g., masked card numbers, transaction IDs, IBAN/BIC where applicable)

Note: We do not store full payment card details on our systems where this is handled by compliant payment processors; we may retain tokenized or partially masked data for security and reconciliation.

3. Verification and KYC Information

To comply with AML/CFT and responsible gambling obligations, we may request:

• Copies of government-issued identification documents (e.g., passport, national ID card, driver’s licence)
• Proof of address (e.g., utility bill, bank statement)
• Proof of payment method ownership (e.g., redacted bank statement, card copy with masked digits)
• Source of funds or source of wealth documentation (e.g., payslips, tax returns, company documents)
• Records of verification checks performed by us or third-party verification providers

4. Technical and Usage Data

When you access our website or services, we collect:

• IP address and approximate location based on IP
• Device information (device type, operating system, browser type and version, language settings)
• Log files (access times, pages viewed, clicks, referring/exit pages)
• Unique identifiers associated with your device or browser
• Cookies and similar tracking technologies (see “Cookie Policy” below)

5. Communication and Support Data

• Records of communications with us (emails, live chat transcripts, phone call logs where applicable)
• Player feedback, complaints, and dispute-related correspondence
• Records of consent and preferences (e.g., marketing preferences, cookie choices, responsible gambling limits)

6. Responsible Gambling and Risk Management Data

• Self-exclusion or cooling-off information
• Deposit limits, loss limits, session limits, and behaviour tracking related to responsible gambling
• Internal risk scores or flags generated to detect problematic play, fraud, or AML concerns

How We Use Your Information

We process your personal data only where we have a valid legal basis (such as legal obligation, performance of a contract, legitimate interests, or your consent where required). We use your information for the following purposes:

• Account registration and management

  • To create and manage your player account
  • To verify your age and identity and confirm your eligibility to use our services
  • To maintain accurate and up-to-date account details

• Provision of gambling services

  • To process bets, wagers, and game outcomes
  • To manage deposits, withdrawals, bonuses, and loyalty programmes
  • To maintain accurate game and transaction records

• Customer support and communication

  • To respond to your queries and requests
  • To handle complaints, disputes, and account issues
  • To notify you of important service updates, changes to our terms, or technical issues

• Compliance with legal and regulatory obligations

  • To comply with AML/CFT laws, sanctions screening, and fraud prevention requirements
  • To meet record-keeping obligations under gambling and financial regulations (including the 5-year retention requirements)
  • To ensure compliance with responsible gambling obligations and age verification rules

• Fraud prevention and security

  • To monitor and prevent fraud, abuse, money laundering, and other prohibited activities
  • To secure our systems, prevent unauthorised access, and maintain the integrity of gaming operations

• Risk management and service improvement

  • To analyse aggregated and pseudonymised data for statistical, research, and analytical purposes
  • To improve our website performance, user experience, and product offering
  • To test and develop new features and services

• Marketing and promotions (where permitted)

  • To send you offers, promotions, and news related to our services, subject to your preferences and legal requirements
  • To personalise marketing communications based on your usage and preferences

Marketing Communication

We may use your contact details (such as email address or phone number) to send you:

• Promotional offers and bonuses
• News about new games or features
• Special events, tournaments, and loyalty programmes

We will only send you electronic marketing communications:

• Where we have obtained your consent (where required by law); or
• Where allowed by applicable rules and you have not opted out.

You can opt out of marketing at any time by:

• Clicking the “unsubscribe” link in our marketing emails;
• Adjusting your marketing preferences in your account settings (where available); or
• Contacting us at [email protected].

Opting out of marketing will not affect service-related communications that are necessary for your account management and legal compliance (e.g., transaction confirmations, changes to terms, security alerts).

Obtaining Personal Information

We obtain personal data from the following sources:

• Directly from you

  • When you register an account or update your profile
  • When you make deposits, withdrawals, or place bets
  • When you contact our support team or participate in promotions
  • When you provide verification or KYC documents

• Automatically through your use of our services

  • Through cookies and similar technologies when you visit our website
  • Through logs and analytics tools monitoring website usage and performance

• From third-party providers and publicly available sources

  • Identity verification, AML/CFT, and KYC service providers
  • Payment service providers and financial institutions
  • Game providers and platform partners
  • Credit reference agencies or fraud prevention databases, where permitted
  • Sanctions and watch-list screening providers

We only obtain data from third parties to the extent required for legal compliance, fraud prevention, payment processing, or service provision.

Data Recipients

Your personal data may be accessed and processed by:

• Internal staff and departments
  • Customer support and account management
  • Payments and finance teams
  • Compliance, risk, and AML teams
  • IT and security teams
  • Marketing and VIP management (subject to marketing preferences and laws)

Access to your data is strictly limited to personnel who need it to perform their duties and is governed by internal policies and confidentiality obligations.

Releasing Data to Third Parties

We may share your personal data with third parties under the following conditions and safeguards:

• Service providers (processors)
  • Payment processors and banks to facilitate deposits and withdrawals
  • Game providers and platform suppliers to enable access to games and gaming content
  • Identity verification, KYC, AML, and fraud prevention service providers
  • IT infrastructure, hosting, and cloud service providers
  • Analytics, customer support tools, and marketing platforms (where permitted)

These third parties act on our instructions and are bound by contractual obligations to protect your data and use it only for specified purposes.

• Regulators and authorities
  • Gambling regulators and licensing authorities
  • Financial intelligence units and AML/CFT authorities
  • Law enforcement agencies, courts, and other public bodies
  • Tax authorities and supervisory authorities (including data protection regulators)

We share data with such entities where required by law, regulation, or a legitimate legal request.

• Corporate transactions
  • In the context of a merger, acquisition, asset sale, or reorganisation, your personal data may be disclosed to prospective or actual buyers and their advisors, subject to appropriate confidentiality safeguards and only to the extent necessary.

We do not sell your personal data to third parties for their independent marketing purposes.

Data Retention

We retain your personal data only as long as necessary for the purposes for which it was collected, including:

• For as long as your account remains active; and
• For additional periods where required by applicable law, particularly for AML/CFT, gambling, and financial record-keeping obligations.

In many cases, we are legally obliged to retain certain records for a minimum of 5 years after:

• The end of your relationship with us (e.g., account closure); or
• The date of the last transaction or activity relevant under AML laws.

After the applicable retention period has expired, we will:

• Securely delete or anonymise your personal data; or
• Where deletion is not technically feasible, securely store and isolate it from further processing until deletion is possible.

Right to Erasure After Retention Period

Subject to legal retention requirements, you have the right to request erasure of your personal data. To exercise this right, you can contact us at [email protected]. We will not delete data that we are legally required to retain but will delete or anonymise personal data for which no legal or regulatory retention requirement remains.

Security of Your Data

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include:

• Access controls and authentication

  • Password-protected accounts and secure login procedures
  • Role-based access controls limiting staff access to data on a need-to-know basis

• Encryption and data protection

  • Use of encryption protocols (such as TLS/SSL) for data in transit between your browser and our servers
  • Secure storage of sensitive information, with appropriate encryption or hashing techniques

• Infrastructure and monitoring

  • Firewalls, intrusion detection/prevention systems, and anti-malware tools
  • Regular security assessments, vulnerability scans, and system monitoring

• Policies and training

  • Internal data protection policies and procedures
  • Staff training on information security and confidentiality obligations

While we take reasonable steps to protect your data, no system can be entirely secure. You are responsible for maintaining the confidentiality of your account credentials and promptly notifying us of any suspected unauthorised access.

Your Rights & Contacting Us

Subject to applicable law (including the GDPR where it applies), you may have the following rights in relation to your personal data:

• Right of access – To obtain confirmation whether we process your personal data and to receive a copy of such data.
• Right to rectification – To request correction of inaccurate or incomplete data.
• Right to erasure – To request deletion of your personal data where there is no overriding legal basis or retention requirement.
• Right to restriction of processing – To request that we restrict processing in certain circumstances (e.g., while a dispute about accuracy is being resolved).
• Right to data portability – To receive personal data you have provided to us in a structured, commonly used, and machine-readable format, where processing is based on consent or contract and carried out by automated means.
• Right to object – To object to processing based on our legitimate interests or for direct marketing purposes.
• Right to withdraw consent – Where processing is based on consent, you may withdraw it at any time, without affecting the lawfulness of processing prior to withdrawal.

To exercise any of these rights, or if you have any questions about this Policy, please contact us at:
Email: [email protected]

If applicable law requires us to designate a Data Protection Officer (DPO) or local representative, their contact details will be provided upon request via the above email.

Right to Lodge a Complaint

If you believe that your data protection rights have been violated, you have the right to lodge a complaint with a supervisory authority, such as:

• The relevant data protection authority in your EU Member State of residence or work (where GDPR applies); and/or
• The competent privacy or data protection regulator in Australia.

We encourage you to contact us first so that we can attempt to resolve your concerns.

Cookie Policy

Our website uses cookies and similar technologies to ensure proper functioning, improve user experience, and provide relevant content. Cookies are small text files stored on your device when you visit our website.

Types of Cookies We Use

1. Essential (Strictly Necessary) Cookies
   These cookies are necessary for the operation of our website and cannot be switched off in our systems. They are usually set only in response to actions made by you, such as:

   • Logging into your account
   • Setting privacy preferences
   • Filling in forms and navigating between pages

   Without these cookies, our services may not function properly.

2. Functional Cookies

   These cookies enable enhanced functionality and personalisation, such as:

   • Remembering your language or region
   • Saving your gameplay and interface preferences
   • Providing improved, more personalised features

   If you disable these cookies, some or all of these functions may not operate correctly.

3. Performance and Analytics Cookies

   These cookies help us understand how visitors use our website, so we can:

   • Measure and improve site performance
   • Identify popular pages and features
   • Detect technical issues and optimise user experience

   The information collected is generally aggregated and anonymised.

4. Advertising and Targeting Cookies

   Where permitted by law and subject to your consent, these cookies may be used to:

   • Deliver adverts more relevant to your interests
   • Limit the number of times you see an advertisement
   • Measure the effectiveness of our marketing campaigns

   These cookies may be set by us or by third-party advertising partners.

Managing Cookies

You can manage your cookie preferences by:

• Adjusting your browser settings to block or delete cookies; or
• Using any cookie management tools or preference centres provided on our website (where available).

Please note that blocking certain types of cookies, especially essential or functional cookies, may affect your ability to use some features of our website.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements, technologies, or our business practices. Any updated version will be posted on this page with a revised “Last updated” date.

We encourage you to review this Privacy Policy periodically. Continued use of our services after any changes have been posted will constitute your acknowledgment of the updated Policy.

If you have any questions or requests regarding this Privacy Policy or the processing of your personal data, please contact:
[email protected].