Responsible Gaming Policy

Bizzo-Casino5.com is committed to providing a safe, fair, and enjoyable gaming environment for all players. This Responsible Gaming Policy outlines how we help you stay in control, the tools we offer to support healthy play, and how we protect vulnerable individuals, including minors.

Gambling should always be a form of entertainment, not a way to make money. While playing online can be enjoyable, we recognize that for some people it may become problematic and lead to financial and emotional harm.

Gambling is:

• A form of entertainment with a built-in house edge
• An activity where you are likely to lose money over time
• Not a reliable source of income
• Not a solution for financial difficulties or a way to pay off debts

If you ever feel that gambling is no longer fun, or that you are losing control over your play, we strongly encourage you to use our responsible gaming tools and seek professional assistance where appropriate.

1. Playing Responsibly

To help you keep gambling under control, consider the following guidelines:

• Gamble only with money you can afford to lose.
• Set a clear budget before you start and stick to it.
• Never chase your losses – accept them as the cost of entertainment.
• Do not gamble when you are tired, stressed, depressed, under the influence of alcohol or drugs.
• Balance gambling with other leisure activities and responsibilities.
• Keep track of the time and money you spend gambling.

If you are concerned about your own gambling behaviour, you may wish to use online self-assessment tools offered by independent organisations (see “External Help & Support” below).

2. Personal Limits Feature

To support responsible play, Bizzo-Casino5.com offers a comprehensive Personal Limits system, available in the “Personal Limits” or “Responsible Gaming” section of your account.

You can set or adjust various limits on your account, including:

• Deposit Limits
• Loss Limits
• Wager Limits
• Cooling-Off Limits
• Self-Exclusion Limits

These tools are designed to help you control how much time and money you spend gambling on our site.

Amending Your Limits

To ensure changes are well considered and not made in the heat of the moment, we apply the following rules:

• Decreasing Limits – Immediate Effect

  • Any decision to make your limits more restrictive (for example, lowering your daily deposit limit) will take effect immediately or as soon as technically feasible.
  • This is to help you quickly protect yourself if you feel you are losing control.

• Increasing Limits – Delayed Effect

  • Any request to make your limits less restrictive (for example, raising a loss limit or re-enabling deposits) will be subject to a cooling-off period before taking effect.
  • During this waiting period, your old, stricter limits remain in place.
  • This safeguard is intended to reduce impulsive decisions and support long-term control over your gambling.

You can manage and review your limits at any time within your account settings. If you need help applying or understanding these tools, please contact our Support Team at [email protected].

3. Types of Limits

3.1 Deposit Limit

A Deposit Limit allows you to cap the total amount of money you can deposit into your Bizzo-Casino5.com account over a specified period.

You can set:

• Daily Deposit Limit – maximum deposit allowed within a 24-hour period
• Weekly Deposit Limit – maximum deposit allowed within a 7-day period
• Monthly Deposit Limit – maximum deposit allowed within a calendar month

Once you hit your Deposit Limit for the specified period:

• You will not be able to make additional deposits until the period resets.
• Any attempted deposit above your set limit will be declined.

This tool is particularly useful for ensuring you stay within a pre-defined entertainment budget.

3.2 Loss Limit

A Loss Limit helps you control the amount of money you can lose over a specified period. This limit is calculated based on your net losses from your initial deposits, not including any winnings.

In other words:

• Loss = (Total Deposits for the period) – (Total Withdrawals and Current Balance attributable to those deposits)

You can set:

• Daily Loss Limit
• Weekly Loss Limit
• Monthly Loss Limit

Once your net losses reach your Loss Limit for the chosen period:

• You will not be able to continue wagering until the period resets or until the limit is adjusted in accordance with the cooling-off rules for limit increases.

This helps you avoid chasing losses and exceeding what you are prepared to spend.

3.3 Wager Limit

A Wager Limit (or betting limit) restricts the total amount you can stake over a given time-frame, regardless of wins or losses.

You can set:

• Daily Wager Limit
• Weekly Wager Limit
• Monthly Wager Limit

Once the total amount you have wagered reaches your limit:

• You will not be able to place additional bets until the corresponding period resets or your limit is changed (subject to the cooling-off rules).

This tool is useful if you want to control the total volume of your gambling activity, not just the amount deposited or lost.

3.4 Cooling-Off Limit (Short-Term Breaks)

A Cooling-Off Limit allows you to take a short-term break from gambling while keeping your account open with restricted functionality.

You may choose a cooling-off period of:

• 1 day
• 1 week
• 1 month
• 3 months
• 6 months

During the Cooling-Off period:

• You will not be able to:

  • Make new deposits
  • Place bets or play any games
  • Receive marketing communications relating to promotions or bonuses (as far as technically and operationally possible once your status is updated)

• You will be able to:

  • Log into your account
  • Access your account history and balance
  • Request and receive withdrawals of any remaining funds

At the end of your chosen cooling-off period, your account will automatically be reactivated, unless you inform us otherwise or convert your status to self-exclusion.

3.5 Self-Exclusion Limit (Formal Self-Exclusion)

A Self-Exclusion Limit is a more serious and long-term measure for players who feel they are at risk of developing, or have already developed, gambling-related problems.

You can choose to self-exclude for a defined period, for example:

• 6 months
• 1 year
• 2 years or longer, depending on the options available in your account

During a Self-Exclusion period:

• Your account will be disabled for gambling activity.

• You will not be able to:

  • Deposit
  • Place wagers or participate in any gaming activity
  • Receive marketing or promotional offers related to gambling (as far as technically and operationally feasible once your status is updated)

• You may:

  • Log in solely to check your account status or to withdraw any remaining funds (where legally and technically possible and subject to any ongoing verification checks).

A self-exclusion is a strong commitment to stop gambling with us for the chosen period. Attempting to create new accounts during a self-exclusion may result in the closure of those accounts as part of our responsible gaming obligations.

4. Self-Exclusion by Request (Manual Blocking)

If you feel that automated tools within your account are not sufficient, or you wish to discuss a customised exclusion, you can request manual account blocking by contacting our Support Team directly.

How to Request Manual Self-Exclusion

Please send an email from your registered email address to [email protected] clearly stating:

• That you wish to self-exclude
• Whether the exclusion is for a definite period (e.g., 6 months, 1 year, 2 years) or an indefinite period
• Any additional information you believe we should be aware of

Once we receive your request:

• We will confirm your identity and the details of your request.
• We will apply self-exclusion measures to your account as soon as reasonably possible.
• We will send you a confirmation email once your self-exclusion has been implemented.

Handling of Remaining Funds

When self-exclusion is applied:

• Any remaining real-money balance in your account may be returned to you, subject to:

  • Successful completion of identity and security checks (KYC/AML requirements)
  • Compliance with our Terms and Conditions and applicable regulations

• Any active bonus funds and associated bonus balances may be forfeited in line with our bonus terms.

During your self-exclusion period, you should also consider blocking or limiting access to other gambling operators and platforms, and seeking professional help if you feel you might have a gambling problem.

5. External Help & Support

If you or someone you know is worried about gambling behaviour, we strongly recommend seeking help from independent professional organisations. These services provide free or confidential advice, counselling, and support:

• Gambling Help Online (Australia)

  • Website: https://www.gamblinghelponline.org.au
  • Offers 24/7 counselling and support services specifically for people in Australia.

• Lifeline (Australia)

  • Website: https://www.lifeline.org.au
  • Phone: 13 11 14
  • 24/7 crisis support and suicide prevention services.

• Gamblers Anonymous

  • Website: https://www.gamblersanonymous.org
  • Peer-support groups and meetings for individuals seeking to stop gambling.

• Gambling Therapy

  • Website: https://www.gamblingtherapy.org
  • Provides online support and information for people worldwide affected by problem gambling.

• GamCare

  • Website: https://www.gamcare.org.uk
  • Provides information, advice, and support for anyone affected by problem gambling.

These organisations are independent from Bizzo-Casino5.com and can offer neutral and professional guidance.

6. Protection of Minors

Bizzo-Casino5.com strictly prohibits access to its services by anyone under the age of 18 or under the legal gambling age in their jurisdiction, whichever is higher. We take our responsibility to protect minors very seriously.

6.1 Age Verification and KYC

To prevent underage gambling and comply with legal and regulatory requirements, we implement Know Your Customer (KYC) and age verification procedures, which may include:

• Requesting proof of identity (e.g., passport, national ID card, driver’s licence)
• Requesting proof of address (e.g., utility bill, bank statement)
• Cross-checking personal details with external verification databases, where legally permitted

If we cannot verify that a customer is of legal age:

• Their account may be suspended.
• Winnings may be withheld.
• The account may be closed, subject to applicable law and our Terms and Conditions.

Providing false information regarding your age is a serious breach of our rules and may have legal consequences.

6.2 Advice for Parents and Guardians

If you share a computer or device with minors, or if children have access to your devices, we recommend that you:

• Always log out of your Bizzo-Casino5.com account when you are finished playing.
• Do not save your login details or banking information on shared devices.
• Do not leave your computer, mobile phone, or tablet unattended while logged in.
• Educate your children about the risks of online gambling and the legal age restrictions.

To assist with restricting access to gambling and adult content, consider using parental control and filtering software, such as:

• Net Nanny – https://www.netnanny.com
• CyberPatrol – (Note: services may change; check current availability)
• Qustodio – https://www.qustodio.com
• Kaspersky Safe Kids – https://www.kaspersky.com/safe-kids

These tools can help block access to gambling websites and other age-restricted content.

7. Contact Us

If you:

• Need help setting or adjusting your limits
• Wish to request self-exclusion or cooling-off
• Have concerns about your gambling or that of someone else
• Require more information about our responsible gaming measures

Please contact our Support Team at:
[email protected]

We are committed to treating all such communications with sensitivity and confidentiality, and to supporting you in maintaining a safe and controlled gambling environment.